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Long
Distance Telephone Call Completion Problems a Nationwide
Issue
A growing
number of telephone consumers in rural areas across the
nation are experiencing problems with long distance calls
not being completed or suffering from a range of call
quality issues. Sometimes the phone on the receiving
end rings but the caller's voice cannot be heard once the
phone is answered. Sometimes the voice quality is so
poor the call is not productive. There are also
reported problems with receiving faxed documents and
difficulties with debit and credit transactions at the point
of sale. The problem occurs on calls originated using
a variety of telephone technologies including landline,
wireless and Internet voice services.
These
problems are very frustrating for consumers who may not
receive calls from family and friends and costly for
businesses missing calls from customers or suppliers.
Naturally telephone subscribers turn to their local
telephone company for a resolution. These particular
calling problems, however, originate outside of the
Crosslake Communications local telephone network, and
therefore cannot be "fixed" by Crosslake Communications.
The problem calls, which move from one company's network to
a second and often a third and fourth network, often do not
even reach the Crosslake Communications network.
For more
information visit
If someone
is attempting to call you experiences call completion
problems, it is helpful to gather as many details as
possible including:
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The
time the call was placed.
-
The
phone number from which the call originated.
-
The
name of the caller's long distance or wireless provider.
-
Details
about what, if anything, occurred on the receiving end
of the call.
What you
can do:
Report the
problem. As a consumer, your best action is to report
each "call completion" incident. For incoming call
problems, talk to the party originating the calls and
encourage them to report it. On the other hand, if you
have had problems with outgoing calls, please contact us,
218-692-2777, with the details outlined above. We will
then work to find out why this call failed and try to
correct the problem.
Crosslake
Communications encourages customers experiencing call
completion problems to also file a complaint directly with
the Federal Communications Commission (FCC) at
http://www.fcc.gov/complaints.
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