CPNI NOTICE

Q. Has any progress been made on the call termination issues?

A. There is a nationwide and industry-wide epidemic going on that directly and adversely affects consumers — problems with the transmission and completion of calls placed to customers served by rural local exchange carriers (LECs). A survey of The Rural Broadband Association members showed that 80 percent of rural carriers reported termination problems. Crosslake Communications is part of the Joint National Call Testing project being conducted currently. Two lines are installed for this test. Also, through lobbying efforts of our Senators, a letter was sent to the Federal Communications Commission (FCC) in December 2012 to resolve this national issue. In October 2013, the FCC proposed new rules that will strengthen its ability to ensure a reasonable and nondiscriminatory level of service to rural areas. These rules are designed to improve the Commission’s ability to monitor providers’ delivery of long distance calls to rural areas and to aid in the prosecution of violations of the Communications Act. They also adopted a rule that will prevent the caller from hearing ringing before the called party’s phone, in reality is ringing. Crosslake Communications continues to aid in this issue to help our local businesses and residents. For more information on call terminating, please use the www.fcc.gov website. This answer was provided by Paul Hoge, General Manager.

Q. Why aren’t the lower channels on my TV as clear as the other channels?

A. There are several things we would advise the customer to look at when this problem exists. The first thing to check is if this is happening on more than one TV. If it is on all the TVs, then it could be the connectors, the splitter, a port on the splitter, or the pre-amp. The customer would need to check all TVs to make sure the connectors are tight. They could unplug the splitter and go direct to one TV and see if that makes a difference. If they do not have a preamp, they might need one or it could have been unplugged by mistake. If it’s only on one TV, then they need to check all connectors on that TV. If none of this fixes the problem, it could be the line coming into the house or may be our equipment. At this point, we recommend that the customer call our office and place a trouble call. We would then dispatch a technician. If the customer has a digital TV, they might not know that we have switched to a digital signal and they could look at channels 54.4, 54.5 etc. Or if the TV is high definition, they could try scrolling past channel 61 and see if they receive the unscrambled HD channels (the 600s).

Q. I recently purchased a new Digital/HD TV. Is there anything I should know about?

A. Crosslake Communications’ subscribers to the Basic or Expanded Basic programming with fewer televisions are able to receive the highest quality digital signal by simply tuning to a different channel number! For example, instead of tuning to channel 4 to view their programming, try tuning to channel 54.4 to receive our digital signal. You will see a significant difference between the two.

Q. Why do I have a problem deleting recordings from my DVR?

A. The DVR is like a computer and sometimes needs to be power-cycled for it to start working correctly. We recommend unplugging the device from the power and leave it unplugged for a couple of seconds and then plug it back in. This will reset the Guide information, but not delete any scheduled recordings or favorite settings you have. The Guide will say “To Be Announced” for all channels. It could take three to four hours for the Guide to completely load, so the best time to do this is when you do not have anything scheduled to record in the next few hours. Once you start seeing Guide information, you should be able to delete the recordings and scheduled recordings will resume.

Q. I’m getting a popup that Windows XP is no longer supported. What do I need to do?

A. There are a few options available. If you have no choice but to use Windows XP, you must use Google Chrome or Mozilla Firefox as your Internet browser. Windows XP will no longer update Internet Explorer. You must also either have AVG or Avast for antivirus with Windows XP. If these solutions do not work for you, the next best thing would be either to have a Linux based operating system installed or purchase a new computer. If you would like more information, please contact our computer support department at 218-692-2777.

Q. I get tired of waiting for the TV Guide scroll on Channel 2. What are my options?

A. The TV Guide is available in the scroll format with the Basic and Expanded Basic packages. The DCT or DVR box that is necessary for the Digital, HD or DVR viewing is also available for a nominal fee to allow customers to have an “interactive” TV Guide. With the Interactive TV Guide, you will be able to search for programming and times with the click of the button. For more information on upgrading your service to receive the Interactive TV Guide, contact our office at 218-692-2777.

Q. Can I Connect my Smartphone to my Home Wi-Fi Network?

A. Do you and your family members have smartphones? Is your home set up with a Wi-Fi network? If the answer is yes to both questions, we have a suggestion for you. When using your smartphone at home, you may want to access the Internet via your Wi-Fi network rather than use the national wireless network of your smartphone provider. This strategy has a couple of advantages. A home Wi-Fi network typically offers a faster Internet connection than many national wireless networks. It can also save you money, especially if you don’t have an unlimited data plan, by eliminating the need to use your smartphone’s data plan while at home. Check with your wireless phone provider to verify the details. Is your home not yet a hot spot? Crosslake Communications can help you enjoy the convenience of a home Wi-Fi network by providing a wireless modem for use with our high speed Internet service. For more information, visit www.crosslake.net or call 218-692-2777.